At Stellar Notary Services, we value your time and are committed to providing exceptional mobile notary services. To maintain fairness and professionalism, we’ve outlined our refund and cancellation policy below.

1. Cancellation Policy

24 Hours or More Before Appointment

If you cancel or reschedule your appointment 24 hours or more prior to the scheduled time, you will receive a 100% refund of any prepaid fees, excluding transaction processing fees.

Less Than 24 Hours But More Than 12 Hours Before Appointment

Cancellations made within this window are eligible for a 50% refund of prepaid fees, excluding transaction processing fees.

12 Hours or Less Before Appointment

Cancellations made less than 12 hours before the scheduled appointment are non-refundable, as we reserve time and resources specifically for you.

2. No-Show Policy

Failure to appear at the agreed-upon time and location without prior notice is considered a "no-show" and will result in the forfeiture of any prepaid fees.

3. Refunds for Incomplete or Rejected Services

Notary Rejection: If your document is incomplete, inaccurate, or fails to meet notarial requirements, refunds will not be issued as preparation is the client’s responsibility.

Incomplete Appointment: If services cannot be completed due to circumstances beyond our control (e.g., lack of proper identification), refunds will not be granted.

4. Travel Fees

Travel fees are non-refundable unless cancellation is made 24 hours or more in advance.

5. Rescheduling Policy

We understand that plans can change. Rescheduling your appointment at least 12 hours in advance allows us to accommodate your needs without penalty.

6. Refund Process

Approved refunds will be processed within 5–7 business days to the original payment method.

7. Contact Us

If you have any questions or concerns about this Refund and Cancellation Policy, please contact us:

Email: [email protected].

Address: 11232 Boyette Rd # 1144, Riverview, FL 33569

Last Updated: December 2024