Stellar Notary Services – Refund, Cancellation & Credit Policy

Effective November 2025

At Stellar Notary Services, we value your time and are committed to providing transparent, professional, and reliable service. To ensure fairness and clarity for all clients, the following policies outline how refunds, cancellations, credits, and abandoned projects are handled.

1. General Refund Window

A. Standard Notary Services (Mobile, In-Person, RON)
Refunds are available for prepaid standard notary services within 30 days of payment, provided no appointment has been completed and no portion of the service has begun.

B. Apostille, Authentication & Project-Based Services
Refunds for apostille or document-processing services are available within 10 days of payment, only if:

No notarization has been completed, and

No processing, coordination, or preparation has begun.

C. After the Refund Window Closes
All prepaid fees convert to a service credit, which may be applied toward eligible future services. Credits cannot be refunded as cash after conversion.

2. Appointment Cancellation Policy (Standard Notary Visits)

A. 24+ Hours Before Appointment
100% refund of service fee (excluding processing fees).

B. 12–24 Hours Before Appointment
50% refund of service fee (excluding processing fees).

C. Less Than 12 Hours Before Appointment
No refund. Fees are forfeited.

D. No-Shows
Failure to appear without notice results in forfeiture of all prepaid fees.

3. Rescheduling Policy

A. 12+ Hours Before Appointment
Appointments may be rescheduled once without penalty.

B. Less Than 12 Hours
Rescheduling is treated as a cancellation and follows the policies in Section 2.

4. Project-Based Services (Apostilles, Multi-State Processing, Document Handling)

A. Start of Processing
Processing begins when any of the following occur:

Review of documents

Coordination with a notary, courier, or state agency

Form preparation

Communication related to processing

Mailing, scanning, or packaging tasks

Once processing begins, fees are non-refundable.

B. Required Documents Not Provided
If clients fail to submit the necessary documents within the required time frame (see Sections 5 and 6), fees become credit-only.

C. Government, State, Courier & Shipping Fees
These fees are non-refundable at all times.

D. Second Shipments or Re-Mailing
Any additional shipments—especially international—must be paid by the client. Previously included shipping cannot be reused for second attempts.

5. Notarization Requirement for Apostilles

A. Scheduling Window
If an apostille requires notarization, the notarization must be scheduled within 30 days of payment.

B. Failure to Schedule
If notarization is not scheduled within 30 days:

Fees convert to a credit

The original refund window is closed

Service must be restarted when the client is ready

6. Project Abandonment

A. 60-Day No Communication Rule
If a client does not respond, provide documents, or communicate for 60 days, the project is deemed abandoned.

B. Effect of Abandonment

The project is closed

Any remaining balance becomes credit-only

Credits cannot be converted back to refunds

Reopening the project requires a new timeline and may incur additional fees

7. Credits & Expiration

A. Credit Issuance
Credits are issued when:

Refund windows close

Documents are not received

Projects exceed time limits

Client chooses to convert a service to future use

B. Credit Validity
Credits remain valid for 12 months from the date of issuance.

C. Non-Transferable
Credits may not be transferred unless approved by Stellar Notary Services.

D. No Cash Value
Credits cannot be redeemed for cash.

8. Remote Online Notarization (RON)

A. Session Begins = No Refund
RON fees are non-refundable once the session begins, regardless of outcome.

B. Client Identity Requirements
If a client cannot complete ID verification or meet legal RON requirements, fees are forfeited.

9. Document Responsibility & Custody

A. Lost or Delayed Mail
Stellar Notary Services is not responsible for:

Documents lost by USPS, UPS, FedEx, DHL

Delays from state/federal agencies

Documents mailed to incorrect addresses provided by the client

B. Replacement Documents
If replacement documents are required due to client delay, loss, or expiration, the client is responsible for reordering them.

10. Shipping & Courier Fees

A. Non-Refundable
All shipping and courier fees are non-refundable.

B. Additional Shipments
Any additional shipments after the initial return of documents—especially international—must be paid by the client.

11. Rush Fee Policy

A. Timeline-Based Rush Fees
Requests requiring completion within 24–72 hours may incur a rush fee depending on complexity, location, and agency timelines.

12. Communication Requirements

A. Client Responsibility
Clients must maintain active communication and provide accurate contact information. Failure to respond may delay services or trigger project abandonment

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13. Contact Us

For any questions regarding this policy:

Email: [email protected]
Address: 11232 Boyette Rd #1144, Riverview, FL 33569

Last Updated: November 2025